Welcome back!
Frequently Asked Questions
-
Please request your medication refill 7 - 10 days before you run out of medication. This helps ensure enough time for provider review, prescription processing, pharmacy preparation, and shipping so there is no interruption in your treatment.
-
Medication refill orders typically are delivered to a patient’s residence 4-6 days after the refill request is placed. Shipping times will vary based on the medication refilled.
-
Yes! You can buy a Max Health gift card that can be applied to your services.
-
You can message your provider at any time through our secure messaging platform in the patient portal. This feature is available 24/7 and allows you to communicate directly with our team regarding questions, concerns, medication requests, or follow-up needs.
-
Yes, you can! We know life gets busy, and we do our best to accommodate your schedule. You can request an after-hours telehealth appointment by contacting our office through secure messaging in the patient portal or by calling our clinic to schedule. We offer flexible scheduling when available to help with busy work schedules and urgent needs. Availability for after-hours appointments may vary.
-
You can pay your bill during your appointment in person, or our office can send you a secure payment link through your preferred contact method for quick and convenient payment.